Scope
This policy applies to digital goods sold directly by XICO Store, including digital downloads, course access, software activation codes, templates and other resources delivered without physical shipment. Any expressly stated provisions on the product page take precedence.
Cases eligible for review
Please contact us for review if you have been charged twice, the product was not delivered as described, the content has a significant technical defect that cannot be fixed within a reasonable time or a refund is required by law or regulation. Keep your order number and a description of the issue.
The nature of digital content
To the extent permitted by law, refunds without a specific reason are generally unavailable once digital content has begun to be downloaded, delivered, activated, viewed or used, or an activation code has been obtained. By purchasing, you acknowledge the product’s immediate-delivery nature. This does not affect rights that cannot be waived under the law.
Requests and usage rights
Please email hi@xicoai.com to submit your request. Once a refund is approved, we will revoke the relevant download, course access or activation code rights in accordance with the order and applicable rules. Copies already downloaded must no longer be used, copied or distributed.