SUPPORT
Clear information from purchase to delivery.
Check the FAQs first. For personal assistance, email us with your order details.Purchase & delivery
How do I receive my resources?
After payment confirmation, resources appear on the order page or in your library. See the product’s delivery method for downloads, courses, license keys or official links.
Do download links expire?
Download links expire. Get a fresh link from your order page or library without buying again.
Which payment methods are supported?
Use the available Alipay, WeChat Pay or card options at checkout. The order updates and delivery begins after confirmation.
What if delivery or access fails?
Check payment status and your purchase email. Send your order number, email and a screenshot to hi@xicoai.com. Never send passwords or license keys.
Do I need an account to buy?
Some products support guest checkout. Courses, subscriptions and license keys need an account for ongoing access. Register with the same email to claim earlier orders.
Licenses, refunds & preferences
Can I transfer or share a software license?
Follow the product page andLicense terms. Personal licenses cannot be transferred, rented, lent or shared unless explicitly permitted.
Can digital products be refunded?
After delivery, download, activation or access starts, change-of-mind refunds may no longer be available. Read ourRefund policyto check applicable conditions. Keep your order number and issue details.
How is official software delivered?
The publisher provides downloads and licensing. We offer verified official links and usage guidance, without redistributing installers or granting rights beyond their terms.
How can I change my cookie preferences?
Use Cookie settings in the footer to enable or disable optional anonymous analytics anytime. Categories and durations are in ourCookie policy.